OUR QUALITY GUARANTEE
BUYING THE INVISIBLE!
We know that when a person buys an accounting service, essentially they buy an invisible promise, the adequacy of which they cannot assess until after the service has been delivered! And unfortunately, when that happens, it may be too late!
We are also aware that the client sacrifices more than what the accountant does in their relationship. You sacrifice control; you also put yourself at the risk of the consequences (financial, professional and even personal) if the job is performed poorly. Perhaps you have no expertise to know if you paid more tax instead of saving! And finally, you sacrifice money and time. You have burdened yourself with an obligation to pay, while the accountant may have sacrificed only his time.
We think it is only fair to re-balance that sacrifice imbalance in the relationship balance sheet, by taking some of that risk away from you. We offer a number of cast-iron guarantees to give our clients more comfort, ease and confidence and ensure that we keep our promises by delivering according to your expectations: image We know that when a person buys an accounting service, essentially they buy an invisible promise, the adequacy of which they cannot assess until after the service has been delivered! And unfortunately, when that happens, it may be too late!
We are also aware that the client sacrifices more than what the accountant does in their relationship. You sacrifice control; you also put yourself at the risk of the consequences (financial, professional and even personal) if the job is performed poorly. Perhaps you have no expertise to know if you paid more tax instead of saving! And finally, you sacrifice money and time. You have burdened yourself with an obligation to pay, while the accountant may have sacrificed only his time.
We think it is only fair to re-balance that sacrifice imbalance in the relationship balance sheet, by taking some of that risk away from you. We offer a number of cast-iron guarantees to give our clients more comfort, ease and confidence and ensure that we keep our promises by delivering according to your expectations:
AFRAID YOU WILL BE STUCK WITH A LEMON?
That’s why we offer you an absolutely free, no obligation 60-minute initial meeting to give you the opportunity to make an assessment of us! After all you deserve an accountant you feel comfortable with, who first really listens and then explains things in simple and clear language that you understand, away from all the technical and complex jargon that confuses you, makes you feel frustrated and overwhelmed!
FAST RESPONSE TIMES.
We know that you treasure your time and we want to show you that we respect your time too. We therefore undertake to do the following:
- We return clients’ phone calls within 3 working hours if we are not able to put you through to the right person immediately for whatever reason.
- Reply to clients' emails within 3 working hours and reply to your letters within 3 days. If we cannot give you a satisfactory answer within the latter time limits, e.g. because we need to do some in-depth work, we will let you know immediately.
- Turnaround time of 2 weeks to prepare and deliver for approval your annual accounts (provided you provide us with all records and explanations we need by the agreed time).
PRICING GUARANTEE
We always agree a fixed fee with you. We will never catch you by surprise by sending you an invoice for a service if we haven’t agreed a fee beforehand with you. We will never increase our fee before we agree the increase with you.
NO MORE WORRIES.
- You will never have to worry again for missing deadlines and paying penalties with our alerting service well before the deadline. That way, you can sleep peacefully at night! As an additional safeguard, we promise to compensate you for any fines imposed on clients for missing statutory deadlines if it was our fault (we are happy to offer this guarantee as we are pretty confident that it will not happen!)
- You will never have to stress yourself about what records or other information to provide to us for all services (e.g. Accounts, VAT returns, Payroll). We will email you well in advance of any filing deadlines with tailored reminders of records and other information checklists, that will make it easy and quick to respond and leave you feel organised, relaxed and on top of the game!
YOU ARE SAFE WITH US.
With us you are protected and secured from financial loss from bad advice as we are regularly monitored (as a requirement of our membership) by the ACCA for compliance with the highest professional and ethical standards. Our firm complies with the International Standard for Quality Management. We are also subject to life-long professional learning to ensure that our knowledge is kept up to date in a world of ever-changing legislation and regulations.
ERRORS AND COMPLAINTS
Complaints are not like fine wines; they do not age well.
No one in professional services can claim that they don't make mistakes. To err is human. No matter how hard you try, removing mistakes from work is virtually impossible.
However, we try to minimise ours and prevent an error from happening again. We strongly encourage our clients to tell us of our errors. We see complaints as more valuable than compliments because they provide a firm with information on aspects of the service that need to be improved. They are opportunities to us that will eventually enhance client loyalty and goodwill if handled properly. By proper handling we mean resolving problems quickly to the client's satisfaction. Needless to say that if a client suffers financial loss as a result of incorrect handling of their affairs, we will be happy to pay compensation.
OUR PROMISE TO YOU:
- To treat all our clients as individuals who have their own different needs and wants and therefore need to be treated specially.
- To fight for our clients whenever we feel that they have been unfairly mistreated, even if that is at our expense.
- To be clear in all our communications as clarity removes confusion and conveys value.
- To always respect our clients' time by providing a speedy service.
- To make sacrifices for our clients when necessary.
- To be truthful and modest towards our clients even if telling the truth puts us at risk.
- To be seen as reliable and trustworthy in the eyes of our clients by keeping all our promises and keeping all secrets entrusted to us.
- To always be up-to-date with our knowledge by constantly educating ourselves.